Orders placed on suhae.co.nz are processed on working days, excluding weekends and public holidays, and ship New Zealand-wide.

 

Once your order is confirmed, you will receive an order confirmation email followed by a shipping notification when your item is dispatched.

 

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– Delivery takes 3 to 7 working days.

– Delivery timelines are estimates and may vary due to courier operations, peak periods, or unforeseen circumstances

– Rural addresses: Rural addresses are included in our New Zealand-wide delivery.

 

SUHAE is not responsible for delays caused by third-party logistics partners, incorrect addresses, or failed delivery attempts.

 

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This Site ships to New Zealand addresses.

 

– Customers in Australia can order from suhae.com.au

– Any customs duties, taxes or import fees outside New Zealand are the recipient’s responsibility

 

Contact our support team before ordering if you need anything clarified.

 

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Upon delivery, customers are advised to inspect the parcel and product immediately. Any issues should be reported to our customer support team within 48 hours of receipt.

 

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Our Lifetime Warranty sits alongside any rights you have under New Zealand law that cannot be excluded. Nothing on this page limits them.

 

The Lifetime Warranty described below is provided in addition to, and does not replace or limit, those rights.

 

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At SUHAE, we design our products to last. That is why we offer a Lifetime Warranty on our shower hardware.

 

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Our Lifetime Warranty applies to manufacturing defects under normal household use, including:

 

– Internal component defects

– Functional issues not caused by misuse

– Performance faults arising from material or workmanship defects

 

If a defect is confirmed, SUHAE will, at its discretion:

 

– Repair the product, or

– Replace the defective part or unit

 

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While our products are built for durability, the Lifetime Warranty does not cover issues resulting from:

 

– Physical or accidental damage (e.g. drops, impact, cracks)

– Improper installation or incorrect handling

– Normal wear and tear

– Misuse, abuse, or negligence

– Modifications or repairs by unauthorised parties

– Damage caused by external factors (fire, flooding, corrosion due to extreme conditions)

 

Cosmetic changes that do not affect product function are also not covered.

 

This exclusion list applies to the Lifetime Warranty only and does not affect any separate rights you have by law.

 

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Filter cartridges and other consumable components are not covered under the Lifetime Warranty, as they are designed for regular replacement as part of normal use.

 

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To initiate a warranty claim:

 

1. Contact our customer support team with your order number

2. Provide clear photos or videos of the issue

3. Allow our team to assess the claim

 

Approved claims will be handled as efficiently as possible. Replacement parts or products may differ slightly in appearance due to updates or improvements.

 

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– Proof of purchase is required for all warranty claims

– Warranty applies only to products purchased from authorised SUHAE channels

– Warranty is non-transferable and applies to the original purchaser only

 

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We make SUHAE hardware to last, and the Lifetime Warranty is how we stand behind it.

 

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Need Help?

 

For delivery questions or warranty assistance, please contact:

 

SUHAE PTY LTD (ABN 21 695 952 357)

Email: support@suhae.co.nz

Website: suhae.co.nz